How could this happen? I usually give myself allowance of 30 minutes or more prior to my departure time to get to the airport. This time, I was there 40 minutes before. Anyone would think that this should not be a problem, as I was not carrying any check-in luggage at all.
Wrong.
Check-in desks close strictly 45 minutes before scheduled departure time, regardless of whether you only have carry-in luggage or not. Any passenger not having completed check-in formalities will forfet their seat and no compensation will be given.
This extremely strict rule is no easy to be noticed on their website nor their ticket! While writing this blog, I checked my own e-ticket for that. It says ,, at the very bottom end of the ticket in very small print where you will never ever pay attention. This is ridiculous.
Given the current flight rules with other airlines not that strict, it just does not make sense that only one airline can have such strict rules. Besides, if they wish to do so, this special rule has to be clearly depicted on their tickets.
There are some pitfalls behind something, especially when it is something you have not tried before. I have learned that lesson the hard way. One thing is certain. I will never fly with Tiger Airways.
2 comments:
Yasu
I was horrified to read of you missing your flight. You can definitely be considered as an experienced traveller, so this airline must stand out as having an inefficient system in place.
I was glad to hear that you did eventually get back home, but this was just so frustrating, and so unnecessary.
No-one in my family will ever fly with Tiger because of this, and in fact you should probably write to the airline and let them know what you do think about their service.
Peta,
Thank you for your comment. Now I can talk about this incident with an easy mind.
However, the very moment I was stuck at the check-in counter for Tiger Airway, I was very upset. I first thought. "I might not be able to get back home tonight."
I think I was lucky to successfully find all the connecting / available flights back to Perth within the day.
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